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How do I get customer service support correctly?
For the fastest response, please contact us through the following method:
In-game support: Settings → Customer Support Center.
How to redeem the gift codes?
Tap the avatar in the top-left corner → Settings → Redemption Code.
When entering a redemption code, make sure to use the correct letter case. If the redemption feature is temporarily unavailable, check if the code format is correct and try again later.
Can I choose the servers I want to play on?
The game defaults to logging into the designated battle zone. If you want to switch zones, go to the avatar in the top-left corner → Settings → Select Current Battle Zone to change it.
How often are new servers opened?
New servers generally open when older servers reach full capacity. Please keep an eye on official server opening announcements.
How to block people when you get harassed in game
Tap Player Avatar → More Actions → Add to Blacklist.
We encourage civil and friendly communication. If you encounter inappropriate content (NSFW, 18+, racism, etc.), please report it: More Actions → Report.
We will ban or mute violating players accordingly!
How can I make a purchase? What payment methods are available?
You can recharge directly in-game and make payments through the respective platform (e.g., Google Play/Apple Store).
What should I do if I don’t receive my purchased items?
If you didn’t receive your purchased items, please contact in-game support: Settings → Customer Support Center.
When submitting a request, attach a screenshot of your payment receipt and order number to help us resolve the issue faster.
Can’t find my account / Lost game progress—what should I do?
If you lost your account or progress, try the following:
If you have a guest account and haven’t reinstalled the game, log out and tap Guest Login to recover your data.
If your account was linked to a social media account, ensure you are logging in with the correct account.
Try selecting Switch Server to find your previous server.
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If you still cannot restore your progress, please contact in-game support (Settings → Customer Support Center) and provide:
Character name
Server
Purchase order number (if applicable)
How do I link my account? Why is the account binding failing?
If you are using a guest account, tap the avatar in the top-left corner → Settings → Bind Account to link it to a social media or email account.
Why does it say my third-party account is already linked?
If your third-party account has already been registered in the game, you cannot link it to a new guest account.
Try using another social media account.
Register a new email to link with your current game account.
How do I switch accounts/language/servers?
To switch accounts, languages, or servers:
Tap the avatar in the top-left corner.
Go to Settings.
Choose the respective option to Switch Account, Change Language, or Change Server.
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