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Frequently Asked Question
How do I get customer service support correctly?
*For the fastest response, please contact us through the following method: In-game support: Settings → Customer Support Center.
How can I make a purchase? What payment methods are available?
*You can recharge directly in-game and make payments through the respective platform (e.g., Google Play/Apple Store).
How to redeem the gift codes?
*Tap the avatar in the top-left corner → Settings → Redemption Code.
When entering a redemption code, make sure to use the correct letter case. If the redemption feature is temporarily unavailable, check if the code format is correct and try again later.
Why Can’t I Redeem A Gift Code?
Gift codes need to be entered using uppercase letters. If the code does not work, please make sure everything is typed in uppercase and try again later.
Where Can I Get Gifts For Valkyries?
You can obtain gifts from the Alliance Shop, Store, and various Packs.
Can I choose the servers I want to play on?
*The game defaults to logging into the designated battle zone. If you want to switch zones, go to the avatar in the top-left corner → Settings → Select Current Battle Zone to change it.
How often are new servers opened?
*New servers generally open when older servers reach full capacity. Please keep an eye on official server opening announcements.
How to block people when you get harassed in game
*Tap Player Avatar → More Actions → Add to Blacklist.
We encourage civil and friendly communication. If you encounter inappropriate content (NSFW, 18+, racism, etc.), please report it: More Actions → Report.
We will ban or mute violating players accordingly!
What should I do if I don’t receive my purchased items?
*If you didn’t receive your purchased items, please contact in-game support: Settings → Customer Support Center.
When submitting a request, attach a screenshot of your payment receipt and order number to help us resolve the issue faster.
Can’t find my account / Lost game progress—what should I do?
*If you lost your account or progress, try the following:
If you have a guest account and haven’t reinstalled the game, log out and tap Guest Login to recover your data.
If your account was linked to a social media account, ensure you are logging in with the correct account.
Try selecting Switch Server to find your previous server.
If you still cannot restore your progress, please contact in-game support (Settings → Customer Support Center) and provide:
Character name
Server
Purchase order number (if applicable)
How do I link my account? Why is the account binding failing?
*If you are using a guest account, tap the avatar in the top-left corner → Settings → Bind Account to link it to a social media or email account.
Why does it say my third-party account is already linked?
If your third-party account has already been registered in the game, you cannot link it to a new guest account.
Try using another social media account.
Register a new email to link with your current game account.
How Do I Delete My Account?
Click on your profile icon at the top-left corner of the main game screen > Settings > Link Account > then click the Trash Bin Buttonand follow the on-screen instructions to submit a deletion request.
Once the deletion request is submitted, your account will enter a 30-day retention period. During this time, your account will not be permanently deleted, and you can log in at any time to cancel the deletion process. If no action is taken within the 30 days, your account will be automatically and permanently deleted.
How do I switch accounts/language/servers?
*To switch accounts, languages, or servers:
Tap the avatar in the top-left corner.
Go to Settings.
Choose the respective option to Switch Account, Change Language, or Change Server.
Why Do So Many Players Have The Same Name?
Character names are not globally unique. Players on different servers can use the same name.
If I Only Invest in My Favorite Valkyries, Will My Team Be Weaker Than the Recommended Lineup?
Not necessarily. Each Valkyrie has unique attributes. Feel free to create your own team based on their classes and skills—good synergy can match or surpass any preset lineup.
Which Class Should I Choose For Dawn Bringer? Any Recommendations?
Classes can be reset at any time. Tap Class Preview→ View to explore your options. Feel free to experiment and choose the one that suits your playstyle.
Can I Auto‑Battle Previously Cleared Stages?
At the moment, the game only supports auto-battle for moving forward in the main stage. Replay of previously cleared stages isn’t available right now, but we appreciate your feedback and will continue to explore ways to enhance the gameplay experience.
Why Does My Phone Overheat and Drain Battery Quickly?
This issue is often related to high graphics settings, multiple background apps running, or device performance limitations.
To help improve your gameplay experience, you can try the following:
1. Lower in‑game graphics/performance settings to reduce the load on your device.
2. Close unnecessary background apps to free up system resources.
3. Make sure both your device system and the game client are updated to the latest version.
4. Avoid playing for extended periods in hot environments and make sure your phone can dissipate heat.
Our development team is continuously working to optimize game performance and provide a smoother experience for all players.
What If My Alliance Leader Is Inactive For A Long Time?
If the Alliance Leader does not log in for seven consecutive days, the leadership will be automatically transferred to another member.
Why Did I Lose In Arena Even Though I Had More HP Left?
If the attacking side fails to defeat the opponent before the time runs out, it will be counted as a loss, regardless of remaining HP.
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