Help& FAQs
How do I get customer service support correctly?
*For the fastest response, please contact us through the following method: In-game support: Settings → Customer Support Center.
How to redeem the gift codes?
*Tap the avatar in the top-left corner → Settings → Redemption Code.
When entering a redemption code, make sure to use the correct letter case. If the redemption feature is temporarily unavailable, check if the code format is correct and try again later.
Can I choose the servers I want to play on?
*The game defaults to logging into the designated battle zone. If you want to switch zones, go to the avatar in the top-left corner → Settings → Select Current Battle Zone to change it.
How often are new servers opened?
*New servers generally open when older servers reach full capacity. Please keep an eye on official server opening announcements.
How to block people when you get harassed in game
*Tap Player Avatar → More Actions → Add to Blacklist.
We encourage civil and friendly communication. If you encounter inappropriate content (NSFW, 18+, racism, etc.), please report it: More Actions → Report.
We will ban or mute violating players accordingly!
How can I make a purchase? What payment methods are available?
*You can recharge directly in-game and make payments through the respective platform (e.g., Google Play/Apple Store).
What should I do if I don’t receive my purchased items?
*If you didn’t receive your purchased items, please contact in-game support: Settings → Customer Support Center.
When submitting a request, attach a screenshot of your payment receipt and order number to help us resolve the issue faster.
Can’t find my account / Lost game progress—what should I do?
*If you lost your account or progress, try the following:
If you have a guest account and haven’t reinstalled the game, log out and tap Guest Login to recover your data.
If your account was linked to a social media account, ensure you are logging in with the correct account.
Try selecting Switch Server to find your previous server.
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If you still cannot restore your progress, please contact in-game support (Settings → Customer Support Center) and provide:
Character name
Server
Purchase order number (if applicable)
How do I link my account? Why is the account binding failing?
*If you are using a guest account, tap the avatar in the top-left corner → Settings → Bind Account to link it to a social media or email account.
Why does it say my third-party account is already linked?
If your third-party account has already been registered in the game, you cannot link it to a new guest account.
Try using another social media account.
Register a new email to link with your current game account.
How do I switch accounts/language/servers?
*To switch accounts, languages, or servers:
Tap the avatar in the top-left corner.
Go to Settings.
Choose the respective option to Switch Account, Change Language, or Change Server.
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